Overview

Our medical record retrieval service helps meet any record retrieval project demands whether it’s on-site, fax or mail retrieval. Episource delivers nationwide record retrieval in both metropolitan areas as well as widely dispersed rural markets.

We provide a combination of full or partial record retrieval solution to choose from, rather than offering “one size fits all”. We work consultatively with health plans and medical groups to understand the project, requirements and opportunity for cost reduction. We manage the entire process of record collection; fax notification, follow-up calls, on-site scanning, quality review records and providing electronic records delivery.

Nationwide Service: With a nationwide network of field agents, and regional copy services Episource provides cost effective and quality medical records retrieval services.

Time Savings: The average turnaround time to retrieve records for health plan and medical groups is 5.3 business days.

Cost Savings: Health plans can save on average 35%, with our technology and expertise providing the lowest value-based pricing in the industry.

Security: Due to the nature of our business we have the most stringent security policies throughout our process and technology.

Data Organization and Quality Assurance: Episource performs a quality review of all charts collected, ensuring the file is organized chronologically and sectioned (i.e. labs, radiology, progress notes), which allows each client to easily access information.

Legible Records: Our document collection experts are trained specifically on project needs and are focused on ensuring the right information is collected. Our experts ensure copies are readable and important information such as dates, physicians signature and diagnosis information are captured and are as clear as the documentation is in the record.