Clinical Services Administrative Assistant

Job Title: Clinical Services Administrative Assistant

Exempt Status: Non-Exempt

Division: Clinical Services

Reports to: Director, Clinical Operations

Location: Gardena, CA

Episource, with over 3,000 employees worldwide, is a leading provider of risk adjustment services and solutions for health plans. Our services help Medicare Advantage, Commercial/Exchange, and Medicaid managed care plans improve and support accurate reimbursement in a post-Affordable Care Act market. Our services include retrospective chart reviews, medical record retrieval, HEDIS/ACO quality reporting, and data analytics, allowing payers and providers to dramatically reduce costs and improve quality of care.

Job Summary:

Working closely with the Director of Clinical Services, the Provider Trainer and other members of the Clinical Services Management Team, the Clinical Services Clerical Assistant will be involved in the daily operations of Clinical Services Department and the Episource Provider Network.


  • Communicate / follow-up with providers during the on-boarding process as requested by members of the Clinical Services Team.
  • Assist the Provider Trainer or other members of the Clinical Services Team as needed during the training phase of provider on-boarding (e.g., maintenance of training documents and the learning platform, provider equipment ordering/management, on-site training venue arrangements, and general assistance to providers).
  • Manage the Clinical Services Voice mailbox (listen to all calls and respond or triage to a member of the Clinical Services Team as needed).
  • Assist in coordinating and submitting travel arrangement requests for members of the Clinical Services Team or Providers performing remote Health Risk Assessments.
  • Assist the Credentialing Team with the management of Providers who are in the credentialing phase of on-boarding (e.g., follow-up on outstanding documentation, answering provider questions, assistance with technical difficulties).
  • Assist the Director of Clinical Services with communication to and contracting of Episource Collaborative Physicians.
  • Assist members of the Clinical Services Team with handling non-urgent case management referrals and delivering them to client contacts as instructed.
  • Requires an individual to maintain the ability to work in an environment with PHI / PII data
  • Must maintain compliance with all company policies and procedures.

Additional Responsibilities:

  • May be assigned other duties as necessary to maintain the Episource Provider Network.

Qualifications / Requirements:

  • Basic knowledge of industry standards and practices.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
  • Excellent computer proficiency (MS Office-Word, Excel, Outlook)
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  • Able to work in a diverse environment and collaborate with others across various disciplines and departments.

Physical Requirements:

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting productivity standards.
  • Must be able to lift and carry up to 10 lbs.

Working Conditions:

  • Working conditions are normal for an office environment.
  • Requires prolonged sitting, some standing, some bending, stooping and stretching, requires eye-hand coordination and manual dexterity sufficient to operate a computer keyboard, photocopier, telephone, and other office equipment.

Training / Certification Requirements:

  • Company compliance program modules.
  • Company safety regulations.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.



Episource, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Episource, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Episource, LLC expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Episource, LLC employees to perform their expected job duties is absolutely not tolerated.