Job Title: HRA Call Center Supervisor
Exempt Status: Exempt
Division: HRA Operations
Reports to: Director, HRA Operations
Episource, with over 1,500 employees worldwide, is a leading provider of risk adjustment services and solutions for health plans. Our services help Medicare Advantage, Commercial/Exchange, and Medicaid managed care plans improve and support accurate reimbursement in a post-Affordable Care Act market. Our services include retrospective chart reviews, medical record retrieval, HEDIS/ACO quality reporting, and data analytics, allowing payers and providers to dramatically reduce costs and improve quality of care
Responsible for the day to day activity and development of agents within a complex call center environment. Regularly conducts coaching feedback with agents to ensure maximum quality and production of outreach Coordinators. Responsible for creating and fostering an environment where agents are motivated, counseled, engaged and committed to providing excellent interactions resulting in meeting/exceeding scheduled rates, call quality guidelines and all other key performance metrics. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
EEO POLICY STATEMENT:
Episource, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Episource, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
Episource, LLC expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Episource, LLC employees to perform their expected job duties is absolutely not tolerated.