Job Title: MRR Call Center Supervisor
Exempt Status: Exempt
Division: MRR Operations
Reports to: Manager, Outreach
Location: Tampa, FL
Episource, with over 3,000 employees worldwide, is a leading provider of risk adjustment services and solutions for health plans. Our services help Medicare Advantage, Commercial/Exchange, and Medicaid managed care plans improve and support accurate reimbursement in a post-Affordable Care Act market. Our services include retrospective chart reviews, medical record retrieval, HEDIS/ACO quality reporting, and data analytics, allowing payers and providers to dramatically reduce costs and improve quality of care.
The Outreach Supervisor is responsible for supervising the daily activities of the Call Center Agents or Outreach Consultants. The Supervisor will be responsible training, guiding and supporting the Call Center Agents or Outreach Consultants to execute their tasks. The Supervisor will be responsible to resolve problems that impact Call Center Agents operations performance. They prepare and develop schedules to maintain adequate staffing levels; monitor and evaluate each individual and the team’s performance and generates productivity and related reports as directed by the Outreach Manager.
EEO POLICY STATEMENT:
Episource, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Episource, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Episource, LLC expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Episource, LLC employees to perform their expected job duties is absolutely not tolerated.