Job Title: Outreach Specialist
Exempt Status: Non-Exempt
Division: MRR Operations
Reports to: Manager, Outreach
Location: Tampa, FL
Episource, with over 3,000 employees worldwide, is a leading provider of risk adjustment services and solutions for health plans. Our services help Medicare Advantage, Commercial/Exchange, and Medicaid managed care plans improve and support accurate reimbursement in a post-Affordable Care Act market. Our services include retrospective chart reviews, medical record retrieval, HEDIS/ACO quality reporting, and data analytics, allowing payers and providers to dramatically reduce costs and improve quality of care.
The Outreach Specialist is responsible for a number of tasks which includes but is not limited to: supporting Outreach Consultants as they contact provider offices to schedule retrieval of medical records; observing and reporting schedule adherence of Outreach Consultants; handle escalation calls and specialized tasks; as well as direct provider outreach to schedule retrieval of medical records. Outreach Specialists should maintain a minimum of 25 inbound/outbound calls per day in addition to achieving retrieval and quality metrics. The specialist is also responsible for documenting all call interactions in database including updates, scheduling details and tracking progress of each assignment. Responsible for establishing and maintaining good rapport with Outreach Consultants and provider network.
EEO POLICY STATEMENT:
Episource, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Episource, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
Episource, LLC expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Episource, LLC employees to perform their expected job duties is absolutely not tolerated.