Access Disclaimer

You are now accessing Episource online information.

We think it is important for you to know how we handle information we communicate via the Internet. This statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

Response to Electronic Communication

Episource will make its best effort to provide a timely response to electronic inquiries. Accordingly, emergency situations requiring immediate attention should not be submitted electronically.

Furthermore, with respect to any electronic communications which you send, we are only able to respond to such communications based on the information you provide. If there is insufficient information provided, we will be unable to provide accurate and reliable services.

E-mail Privacy

Notification messages regarding information that Episource manages may be sent to your e-mail address. Only an authorized person with access to this e-mail account should view this notification. Please take this into account when reviewing e-mail messages or sending them.

Security and Confidentiality

We afford the same degree of confidentiality to medical and proprietary information stored on Episource systems as is given to medical information stored by Episource systems in any other medium. Episource is committed to protecting the confidentiality of this information. We limit Episource employees’ access and ability to enter or view information based upon their role in our organization. Firewalls, passwords, encryption, and audit trails are further used to safeguard all information. We shall identify the records accessed and note the time and date of access each time an employee accesses Episource systems. We have taken steps to make all information received from and to employees are as secure as possible against unauthorized access and use.

Privacy Notice

This privacy notice discloses the privacy practices for Episource. This privacy notice applies solely to information collected by It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Electronic Health Information

Pursuant to the the ONC Cures Act final rule on Information Blocking published on 5/1/2020; effective 4/5/2021, Episource will be responding to queries for electronic health information (EHI) for in-home assessments and telehealth visits.

Queries may be for treatment, operations or payment purposes as defined by The Health Insurance Portability and Accountability Act (HIPAA) privacy rule.

Information blocking is anything that interferes with, prevents, or materially discourages access, exchange, or use of electronic health information (EHI). The goal of the ONC’s final rule is to improve patient and health care provider access to EHI, adopt standards for EHI exchange, advance interoperability, and reduce burden and costs.

Episource employs privacy and security standards related to the protection of information exchanged. We have established rigorous safeguards and controls in accordance with legal and regulatory requirements.


Information Collection, Use, and Sharing

Episource is the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

Episource will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, Episource may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from Episource at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Portal License Agreement

Medical Services Entity provides a user portal (the “Portal”) so that individuals (the “Users”) assigned by the Corporation may access information provided by Medical Services Entity (the “MSE Information”). Use of the Portal shall be subject to the following guidelines, the Terms of Use, and the Privacy Policy. For purposes of this Agreement, the Portal shall be deemed to be Medical Services Entity’s intellectual property.

Medical Services Entity hereby grants Corporation a non-exclusive, non-transferrable, non-assignable, limited license to use the Portal solely for the purpose of accessing the MSE Information. Corporation shall grant the rights to individuals who may access the Portal (“Users”). Users can be employees, subcontractors, or other related individuals who agree to be bound by these provisions.

Medical Services Entity will assign a unique identification name to each User (the “UserID”) for access to and use of the Portal. Medical Services Entity will be responsible for assigning, disabling and otherwise administering access codes for the Portal.

Corporation is solely responsible for the security of the UserIDs and for all access to or use of the Portal through UserIDs assigned to its Users.
Corporation shall immediately notify Medical Services Entity should any User terminate their relationship with Corporation, without regard to the cause of termination. Promptly after receipt of such notice, Medical Services Entity shall disable the applicable UserID.

Corporation shall notify Medical Services Entity immediately upon it becoming aware of any unauthorized disclosure, access or use of a UserID, or any other breach of security or misuse of the Portal through a UserID assigned to its Users. Promptly after receipt of such notice, Medical Services Entity shall disable the applicable UserID.

Reporting a Compliance Concern

At Optum, we’re dedicated to helping people live healthier lives and making the health care system work better for everyone.

The Optum Privacy team is here to help you operate in accordance with our commitments and obligations, while we strive to achieve our financial, operational and strategic goals.

Reporting Privacy Issues: We are committed to managing privacy matters timely, responsibly and in accordance with applicable laws. The Optum Privacy Office is now managing these efforts for Episource.

You should use to report existing or potential privacy issues such as an improper use or disclosure of personal information. You may also report concerns anonymously through the UnitedHealth Group Compliance Hotline available at (800) 455-4521. Reporting issues helps us to address matters quickly and thoroughly, and to live the company’s values and fulfill its mission.

Our Values: Across UnitedHealth Group, we share a common set of values that best describe how we aspire to conduct ourselves and our business: Integrity, Compassion, Relationships, Innovation and Performance. Understanding and honoring our commitments to our customers, regulators, business partners and team members is everyone’s job.

If you have concerns or questions, please reach out to Optum Privacy.