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Episource has perfected the medical record retrieval process with a repeatable and scalable approach that has been proven to yield results. We combine data-driven insights with our own site-specific experience that optimizes workflows and builds out custom solutions for your specific requirements.
We will get you the records you need for retrospective risk adjustment, audits, or quality measures.
Access to multiple reference databases and proprietary data sets on more than one million providers enables us to clean and enrich clients’ chase with our own historical data.
Record retrieval workflow management environment uses smart prioritization algorithms to intelligently direct 300+ call center agents to the right provider offices at the right time.
Episource can retrieve codes via remote EMR download, fax, secure email, onsite technician, traceable mail, and SFTP portal. We use a purpose-built scheduling and dispatch system to book and manage on-site retrieval visits.
Enjoy access to real-time project status and insights via the Episource Connect portal, which is available to clients’ users at no additional charge.
Drastically reduce workflow inefficiencies and common medical record retrieval problems
Increase record retrieval rates
Optimize risk adjustment programs, quality measurements, and HEDIS scores
Achieve accurate reimbursements
Provide high-quality care to members
Remove provider abrasion to maintain strong relationships with providers
average retrieval rate since 2017 across all lines of business
providers in all 50 states have provided medical records to Episource
new and unique HCC codes were found per 1,000 charts reviewed for one client
When you establish a new relationship, you set some expectations, and some are lacking, some just meet expectations, and then you have that one or two who will exceed expectations — and that is Episource for us.
You guys have put thought into things and understand risk. It’s not just risk scores, it is so much more.
They’ve added in features where we can actually see the campaigns in real time and watch it progress through the dashboards and get all kinds of great reporting.
500 W. 190th Street, Suite #400 Gardena, CA, 90248 USA